Shipping policy
Shipping Policy
WALL DECOR & HOME ACCENT COLLECTIONS
Company: H&Y TECHNOLOGY PTY
LTD
Store URL: 35imfg-qc.myshopify.com
Contact Email: AdelynnIlll4769@outlook.dk Address: 42 Sunflower Cres, Calamvale QLD 4116,
Australia
1. OVERVIEW & SPECIAL HANDLING NOTICE
At H&Y TECHNOLOGY PTY LTD, we specialize in premium wall decor, including Wall Mirrors, Wall Clocks,
Wooden Wall Decor, and Metal Wall Art. Because delicate mirrors and oversized metal or wooden art pieces
require specialized protective packaging, our logistics team handles each item with extreme care to ensure safe
arrival at your doorstep.
2. ORDER PROCESSING TIME
All orders are processed and prepared for dispatch within 1 to 3 business days (excluding weekends and public
holidays) after receiving your order confirmation email.
You will receive another notification with tracking information once your order has shipped.
During peak holiday seasons or promotional events, processing times may be extended by 1–2 business
days.
3. SHIPPING RATES & DELIVERY ESTIMATES
We offer nationwide shipping across Australia, as well as selected international destinations. Shipping charges
for your order will be calculated and displayed at checkout.
Destination Estimated Delivery Time Shipping Cost
Standard Shipping (Australia Metro) 3 - 7 Business Days Calculated at Checkout / Free over $99
Standard Shipping (Australia Regional) 5 - 10 Business Days Calculated at Checkout
Express Shipping (Australia Wide) 1 - 3 Business Days Calculated at Checkout
International Shipping 7 - 15 Business Days Calculated at Checkout
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4. SPECIAL PACKAGING FOR FRAGILE & OVERSIZED ITEMS
Wall decor pieces—especially mirrors and intricate metal/wood sculptures—require reinforced protection:
Wall Mirrors & Glass Clocks: Shipped with high-density foam padding, corner protectors, and heavy-duty
corrugated outer cartons.
Metal Art & Wooden Decor: Wrapped in protective bubble layers to prevent surface scratching, bending, or
moisture damage during transit.
5. ORDER TRACKING & DELIVERY CONFIRMATION
When your order has shipped, you will receive an email notification from us which will include a tracking number
you can use to check its status. Please allow 24-48 hours for the tracking information to become active in the
carrier's system.
6. DAMAGED ITEMS IN TRANSIT
Despite our protective packaging, delicate decor pieces can occasionally suffer damage during transport. Please
inspect your package upon delivery.
Important: If your item arrives damaged or broken, please notify us within 48 hours of receipt at
AdelynnIlll4769@outlook.dk with your order number and photo/video evidence of the damaged item and
packaging. We will arrange a free replacement or full refund immediately.
7. CUSTOMS, DUTIES & TAXES (INTERNATIONAL ORDERS)
H&Y TECHNOLOGY PTY LTD is not responsible for any customs and taxes applied to your order. All fees
imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
CONTACT INFORMATION
If you have any questions or concerns about your shipment, please contact us:
Company Name: H&Y TECHNOLOGY PTY LTD
Support Email: AdelynnIlll4769@outlook.dk
Store Address: 42 Sunflower Cres, Calamvale QLD 4116, Australia
Website: 35imfg-qc.myshopify.com