Refund policy

Return & Refund Policy
WALL DECOR & HOME ART COLLECTIONS

Company: H&Y TECHNOLOGY PTY

LTD

Store URL: 35imfg-qc.myshopify.com

Contact Email: AdelynnIlll4769@outlook.dk Address: 42 Sunflower Cres, Calamvale QLD 4116,

Australia

1. OVERVIEW & 30-DAY RETURN WINDOW
At H&Y TECHNOLOGY PTY LTD, we take great pride in the quality and craftsmanship of our wall decor
products (including Wall Mirrors, Wall Clocks, Wooden Wall Decor, and Metal Wall Art). If you are not
completely satisfied with your purchase, we offer a 30-day return policy, meaning you have 30 days after
receiving your item to request a return.

2. ELIGIBILITY FOR RETURNS
To be eligible for a return, your wall decor item must meet the following conditions:
The item must be in the same condition that you received it, unworn, unused, and in its original
packaging.
All original hanging accessories, hardware, mounting brackets, and protective materials must be
included.
You must provide the receipt, order number, or proof of purchase.
Please Note: Items sent back to us without first requesting a return via customer support will not be
accepted.
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3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Wall decor items such as mirrors and delicate metal or wooden artworks require careful transport. Please
inspect your order upon reception and contact us immediately (within 48 hours of delivery) if the item is
defective, damaged in transit, or if you received the wrong item.
To process a damage claim quickly, please email us at AdelynnIlll4769@outlook.dk with:
Your Order Number.
Clear photos or video showing the damage or defect of the product and its external shipping box.
Upon verification, we will arrange a free replacement, store credit, or a full refund at no extra cost to you.

4. HOW TO INITIATE A RETURN
To start a return process, please follow these steps:
Contact our customer support team at AdelynnIlll4769@outlook.dk with your order details and
reason for return.
Once your return request is approved, we will provide you with a Return Authorization and instructions
on how and where to send your package.
Pack the item securely in its original packaging with appropriate padding to prevent damage during
return transit.

5. RETURN SHIPPING COSTS
Defective / Damaged / Incorrect Items: If the return is due to our error or transit damage, H&Y
TECHNOLOGY PTY LTD will cover all return shipping costs or provide a prepaid shipping label.
Change of Mind / Customer Preference: If you are returning an item due to a change of mind, size
mismatch, or personal preference, you will be responsible for paying the return shipping fees. Shipping
costs are non-refundable.

6. NON-RETURNABLE ITEMS
Certain types of items cannot be returned, including:
Customized, personalized, or made-to-order wall decor items.
Clearance, final sale items, or gift cards.
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7. REFUNDS & PROCESSING TIME
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your
refund based on the item's condition.
If approved, your refund will be automatically processed to your original payment method within 5 to 7
business days. Please note that it may take additional time for your bank or credit card company to
process and post the refund to your account.

8. AUSTRALIAN CONSUMER LAW (ACL) COMPLIANCE
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not amount to a major failure.

CONTACT US
If you have any questions regarding our Return & Refund Policy, please get in touch with us:
Company Name: H&Y TECHNOLOGY PTY LTD
Support Email: AdelynnIlll4769@outlook.dk
Store Address: 42 Sunflower Cres, Calamvale QLD 4116, Australia
Website: 35imfg-qc.myshopify.com